Privacy Policy

Information we collect

We receive information you provide when you contact us or use an account, such as your name, work contact information, business and location details, account preferences and support messages. Our hosting and security providers may process IP addresses, browser information, request logs and cookies to deliver the site and protect it from abuse. The rollout brief on symbera.ai is generated in your browser.

When a business uses Symbera to serve its customers, we process the records needed for the features it enables. These may include customer contact details, appointments, staff schedules, messages and delivery records. For the AI receptionist, this may include caller information, call details, transcripts and recordings where the feature is enabled. When payments are enabled, we may receive payment references, amounts and status from the payment provider.

Facebook and Instagram connections

When an authorized location manager connects a social account, Symbera uses Facebook Login for Business to request permission to find the Facebook Pages they manage and the Instagram professional accounts linked to those Pages. We use the permissions to identify eligible accounts, show them for selection and publish the images and captions a manager approves. Meta may display your name and profile picture during authorization.

We store the selected Page or Instagram account name and identifier, the linked business location, the staff account and time of connection, and an encrypted access token. During authorization, we temporarily hold the eligible accounts and credentials needed for account selection. We keep publishing records such as the destination account, approved content, result, post identifier and link when available.

Symbera uses information from this Meta connection to operate, secure and support the publishing feature. We do not use that information for advertising profiles, sell it or use it to train general-purpose AI models. The social publishing connection does not read your direct messages or send your appointment or customer lists to Meta. When you approve a post, its content and selected destination are sent to Meta for publication and become subject to Meta’s policies.

How we use and share information

We use information to deliver the services you or your business request, communicate with you, provide support, prevent abuse, maintain security and meet legal obligations. Depending on the features enabled, our service providers may process information for hosting, call and message delivery, AI-assisted features or payments. We share information needed to deliver those functions with the relevant providers and integrations. We may disclose information when required by law.

Service providers may process information in Canada or other countries, including the United States, where it may be subject to local laws. Access to business records is limited by account and location permissions. We use safeguards including encrypted transport and encrypted storage of Meta access tokens.

Retention and deletion

We keep information as needed to provide the services, maintain business and publication records, resolve disputes, prevent abuse and meet applicable legal obligations. Retention depends on the information and why it is held. Deleted information may remain in backups until they expire under their normal cycle.

A location manager can remove the stored token for a social connection in Marketing → Settings → Social accounts. You can also remove Symbera’s access from Facebook’s Business Integrations settings. Disconnecting ends the connection for future posts. Publication history and posts already on Facebook or Instagram may still exist. See data deletion instructions to request removal of information held by Symbera.

Your choices and privacy contact

You can request access, correction or deletion of your personal information, withdraw consent where applicable, or raise a privacy concern. We may verify your identity and authority before acting. If your request concerns a booking or other record a business manages through Symbera, contact that business so it can verify and act on the request. We can help route a request to the right business.

Contact Symbera Technologies Inc., attention Privacy Officer, at privacy@symbera.ai.